Shipping policy
Thank you for choosing Life is One! Here are some important details about our shipping process:
1. Processing Time:
Orders are typically processed within 1-2 business days after they are placed. Please note that processing times may be extended during peak seasons or promotional periods.
2. Shipping Time:
Once your order has been processed, standard shipping within Italy generally takes between 4-5 business days for delivery. International shipping times may vary based on the destination.
3. Shipping Providers:
We work with reliable shipping partners to ensure the safe and timely delivery of your order.
4. Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and the delivery location.
5. Tracking Information:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.
6. Damaged or Missing Packages:
While we take great care in packaging your order securely, Life is One is not responsible for any damage or loss that may occur once the package is in the hands of the shipping carrier. If your package arrives damaged, please contact the carrier directly to file a claim. If your package is missing, please reach out to our email so we can help you deal with any problem.
7. Shipping Address:
Please ensure that the shipping address provided during checkout is accurate. Life is One is not responsible for orders shipped to incorrect addresses provided by the customer.
8. Customs and Import Duties:
For international orders, please be aware that customs and import duties may apply and are the responsibility of the customer.
9. Contact Information:
If you have any questions or concerns about your order's shipping, please contact us at (lifeisone.hyd@gmail.com)